~ INSPIRED JEWELRY FOR YOUR SOUL ~

Shipping

WITHIN THE U.S.

House of Alaia uses USPS First class service to ship all orders.  Tracking numbers are available on all orders.  We do our best to ship out within 1-2 business days and to send out tracking numbers as soon as your shipment goes out but if for some reason you don't receive this and you would like to request a tracking number please contact us at info@houseofalaia.com.  Our delivery times will be longer on long weekends and holidays.

EXPECTED DELIVERY TIMES WITHIN THE USA

USPS: 3-5 days 

SHIPMENTS FROM THE USA to CANADA

House of Alaia uses USPS First class service to ship all orders.  Tracking numbers are available on all orders and are trackable through Canada Post.  We do our best to ship out within 1-2 business days and to send out tracking numbers as soon as your shipment goes out but if for some reason you don't receive this and you would like to request a tracking number please contact us at info@houseofalaia.com.  Our delivery times will be longer on long weekends and holidays.  We are not responsible for delays due to customs.  

EXPECTED DELIVERY TIMES FROM THE USA to CANADA

USPS: 5-7 days 

SHIPMENTS WITHIN CANADA

House of Alaia uses Canada Post to ship all orders from our Canadian Office.  Tracking numbers are only available on orders shipped via the express post option.  If you would like to request a tracking number please contact us at info@houseofalaia.com prior to placing to your order.

EXPECTED DELIVERY TIMES WITHIN CANADA

Express Post: 1-2 Weeks with tracking number
Regular Post: 2-3 Weeks without tracking number

INTERNATIONAL SHIPPING

For all international orders we ship either from our office in the US via USPS or from our workshop in Bali and we send via EMS speed-post with a tracking number trackable at http://www.ems.post/tracking. Please contact us at info@houseofalaia.com with any special instructions and please ensure you email us your phone number with International orders.  If the item is urgent please send us an email so we can upgrade the shipping with guaranteed delivery times and door-to-door tracking.  Prices for this vary depending on country.  

PLEASE NOTE...even with guaranteed delivery times Customs in different countries may hold on to your package and this is beyond our control.  Customs may also charge duties which vary from country-to-country.  We fill out a proper customs form with the HTS number.  Please consider this expense when ordering.  This is also something beyond our control.  Country of origin is ID (Indonesia).   We do our best to fill out all appropriate paperwork and customs forms but even this cannot guarantee quick customs release.  We cannot be held responsible for these types of delays but we will be happy to reach out to all shipping companies to do what we can to expedite the process whenever possible.  Thank you for your understanding.

OUT OF STOCK ITEMS AND CUSTOM ORDERS

We do our best to keep stock up to date on our website but occasionally we do retail shows and can sell out of items before we have a chance to update it on our website.  Delivery time will vary on out of stock items and special requests/custom orders.  Please send us an email with your request and we will be happy to provide you with custom quotes and delivery times.  As we handcraft orders in our workshop in Bali, extra time is needed for shipping and clearing customs.  Orders can take anywhere from 1-5 weeks depending on the order, but often we are able to make and send your order within a few days and ship via EMS (7-10 days).  Please email us at info@houseofalaia.com for inquiries.

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